Contact

Questions about accommodation

Check-in / Check-out

Q

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 10:00 AM. Times may vary depending on the plan, so please refer to each plan's details.

Q

By what time should I check in?

Our staff is available 24 hours, but check-in times may vary by plan, so please check the plan details. If you arrive later than your scheduled check-in time, please contact us.

Q

Is payment required in advance?

We ask for prepayment at check-in.

Q

What credit cards and electronic payments are accepted?

We accept the following credit cards: VISA, Master, JCB, Amex, Diners, UnionPay, and other major cards. Electronic payments include PayPay, iD, transportation IC cards, Rakuten Edy, WAON, nanaco, Rakuten Pay, PayPay, d Payment, au PAY, MerPay, WeChatPay, and Alipay.

Q

Can I be put on a cancellation waiting list?

We do not offer a cancellation waiting list. Thank you for your understanding.

Q

When do cancellation fees apply?

A 20% fee applies the day before, an 80% fee on the day, and 100% for no-shows without notice. Fees may vary by plan; please contact the front desk for more details.

About Rooms

Q

Are there smoking rooms?

All rooms are non-smoking.

Q

Is high-speed internet available?

Each room is equipped with free Wi-Fi.

Q

Can I request a specific floor, such as a higher floor?

Please feel free to request a specific floor, such as a higher floor, when making your reservation. However, depending on room type and availability, we may not be able to accommodate your request.

Q

Can I take my room key when going out?

You may leave the key at the 24-hour front desk or take it with you. Please note there is a 2,000 yen fee for lost keys.

Room Amenities

Q

Do you have yukata (Japanese robes)?

Yukata are not available, but nightwear is provided at the amenity bar on the first floor.

Q

What amenities are provided?

Our lobby on the first floor has an amenity bar with slippers, toothbrushes, and gowns available. Each room has face towels, bath towels, shampoo, conditioner, body soap, and deodorizing spray.

Q

What kind of rental items do you have?

We offer irons, trouser presses, extension cords, blankets, mobile chargers, thermometers, and nail clippers for loan. Please ask at the front desk.

Q

Is there a safe in the room?

We do not provide safes in rooms. Valuables can be stored at the front desk.

About other services

Q

Are newspapers provided as a service?

Unfortunately, we do not provide newspapers.

Q

Do you have a coin laundry?

A laundry area is available on the 4th floor. Washing machines cost 300 yen per cycle, and dryers cost 100 yen per 30 minutes. Detergent is dispensed automatically.

Q

What time is laundry service completed?

If laundry is received by 9:00 a.m., it will be returned the same evening. (Due to COVID-19, this service may be temporarily suspended.)

Q

Are there vending machines for drinks?

Vending machines are located on floors 2 through 6. Soft drinks are on floors 2-6, alcoholic beverages on floors 2, 4, and 6, and an ice machine is on the 4th floor.

Q

Is there a public bath?

We do not have a public bath. Please use the bathroom in your room.

Q

Can I store my luggage before check-in or after check-out?

Yes, we can hold your luggage at the front desk. Please feel free to ask.

Q

Can I send luggage to the hotel before my stay?

Yes, we accept shipments. Please send your items prepaid, including your name and check-in date. Cash on delivery is not accepted. Address: 〒601-8112, 23 Kamitobakannjinbashicho, Minami Ward, Kyoto City, Kyoto Prefecture, Ariston Hotel Kyoto Jujo, Front Desk, TEL 075-681-6600.

Q

Do you have a massage service?

Yes, we offer a massage service through a partner massage company. Service is available from 4:00 p.m. to 1:00 a.m. (Examples: 45 minutes for 4,500 yen, 60 minutes for 6,000 yen.) For details, please contact the front desk.

Q

Do you offer long-stay discounts?

Please refer to our website for accommodation plans, including extended stay discounts.

About breakfast

Q

Please tell me about breakfast.

A breakfast buffet is available at the 1st-floor restaurant from 6:30 a.m. to 10:00 a.m. (last order at 9:30 a.m.). The price is 1,740 yen per person. Tickets can be purchased at the front desk.

Q

How much is breakfast for children?

It is 1,120 yen.

Regarding Children Sleeping Together

Q

Is there a charge for children sharing a bed?

Children of elementary school age or younger can stay for free when sharing a bed.

About Parking

Q

Can I reserve a parking space?

We do not accept parking reservations. Parking is on a first-come, first-served basis. If the hotel parking is full, we will direct you to nearby coin-operated parking.

Q

Are there any restrictions for the hotel parking lot?

For large vehicles such as buses and trucks, we will direct you to a nearby coin-operated parking facility.

Q

Is there a charge for using the hotel parking lot?

For hotel guests, parking is 1,500 yen per night from 3:00 p.m. to 10:00 a.m. the next morning (100 yen per hour outside of these hours). Coin parking rates and hours may vary; please inquire at the front desk for details.

Q

Can I enter and exit the parking lot at night?

The hotel parking lot is available 24 hours.

Nearby Facilities & Access

Q

Are there any convenience stores or drugstores nearby?

There is a Lawson convenience store 2 minutes on foot, and a Seven-Eleven 5 minutes on foot.

Q

How long does it take to get from the nearest subway station, Jujo Station?

About a 3-minute walk.