Contact

For inquiries regarding accommodation, restaurant reservations, banquet or meeting room bookings, and other commonly asked questions, we have compiled a list for your reference. If you don't find your query listed below, please feel free to contact us via our inquiry page.

Contact Form

Reservations Banquets・Conferences

FAQ

Question Type

Accommodation
Other

Questions about accommodation

Check-in / Check-out

Q What time is check-in / check-out?: Check-in time is 14:00 and check-out time is 10:00.
Also, check-in and check-out times may differ depending on the plan, so please check the details of each plan for details.

Q What time should I check in by?: Our staff is available 24 hours, but for the safety of our guests, the main entrance is locked from 11:00 p.m. to 5:00 a.m. If you plan to check in after 11:00 p.m., please contact us upon arrival using the direct staff phone line. Also, if you will be arriving later than your stated check-in time, please inform us.

Q Is payment required in advance?: Please check in before check-in. We ask for prepayment upon check-in.

Q What credit cards and electronic payments are accepted?: We accept the following credit cards: VISA, Master, JCB, Amex, Diners, UnionPay, and other major cards. For electronic payments, we accept PayPay, iD, transportation IC cards, Rakuten Edy, WAON, nanaco, Rakuten Pay, PayPay, d Payment, au PAY, MerPay, WeChatPay, and Alipay.

Q Can I be put on a cancellation waiting list?: We do not offer cancellation waitlists. Thank you for your understanding.

Q When do cancellation fees apply?: A cancellation fee of 20% is charged for cancellations made the day before, 100% on the same day, and 100% if there is no notification and you do not arrive. Cancellation fees may vary by plan, so please contact the front desk for details.

About guest rooms

Q Are there smoking rooms available?: Yes, smoking rooms are available. Please confirm when making your reservation.

Q Do you have a connecting room?: No, we do not have connecting rooms. If you have specific preferences, such as rooms next to or across from each other, please let us know when you make your reservation. Note that depending on room type and availability, we may not be able to meet your request. Thank you for your understanding.

Q Do you offer high-speed internet?: Complimentary Wi-Fi is available throughout the hotel.

Q Can I request a specific floor, such as a higher floor?: If you have a specific floor preference, please let us know when making your reservation. However, depending on room type and occupancy, we may not be able to accommodate your request. Thank you for your understanding.

Q May I take the room key with me when going out?: You are welcome to leave the key with the front desk, available 24 hours. You may also take it with you, but please note that a replacement fee of 5,000 yen will apply if it is lost.

Guest rooms and amenities

Q Do you have yukata (Japanese robes)?: We do not provide yukata. Nightwear is available in the amenity bar on the first floor.

Q What amenities are available?: Our lobby features an amenity bar on the first floor, where you may take items such as slippers, toothbrushes, and gowns. Please select your preferred amenities and bring them to your room. Each room is also equipped with face towels, bath towels, shampoo, conditioner, body soap, and a deodorizing spray.

Q What kind of rental items do you have?: We offer iron, trouser press, humidifier, desk lamp, extension cord, blanket, mobile phone charger, thermometer, nail clippers, ice pillow, and sewing kit for loan. Please feel free to request them.

Q Do you have a safety box?: No, we do not provide in-room safes. Valuables can be stored at the front desk.

About other services

Q Are newspapers provided as a service?: Unfortunately, we do not provide newspapers.

Q Do you have a coin laundry?: A laundry area is available on the 5th floor. Washing machines cost 200 yen per cycle, and dryers cost 100 yen per 30 minutes. Detergent can be purchased at the front desk for 30 yen per use. There is also a 24-hour coin laundry a 10-minute walk from the hotel.

Q When is laundry service completed?: If laundry is received by 9:00 a.m., it will be returned the same evening. (Closed on Sundays and holidays.)

Q Do you have vending machines?: There are vending machines for soft drinks, alcoholic beverages, bread, and snacks in the 1st-floor lobby.

Q Do you have a public bath?: We do not have a public bath. Please use the bathroom in your room.

Q Can I store my luggage before check-in or after check-out?: Yes, we can hold your luggage at the front desk. Please feel free to ask.

Q Can I send luggage to the hotel before my stay?

Yes, we accept shipments. Please send your items prepaid, including your name and check-in date. We cannot accept cash on delivery.

Address: Ariston Hotel Kitakyushu
12-5 Saiwai-cho, Kanda-machi, Miyako-gun, Fukuoka, 800-0314 Japan
TEL 093-435-0600.

We do not accept cash on delivery.

Q Do you have a massage service?: Yes, a partner massage service is available from 7:30 p.m. to 11:30 p.m. (Closed on Sundays and holidays). Examples: 40 minutes for 4,000 yen, 60 minutes for 5,000 yen. For details, please contact the front desk. If all staff are booked, the service may close earlier than the scheduled time.

Q Do you offer long-stay discounts?: Please refer to the website for accommodation plans, including extended stay packages.

About breakfast

Q Please tell me about breakfast.: A breakfast buffet is available on the 1st-floor restaurant from 6:00 a.m. to 9:30 a.m. (last order at 9:15 a.m.). The price is 1,200 yen per person. Tickets can be purchased at the front desk.

Regarding children sharing a bed

Q Is there a charge for co-sleeping children?: Children of elementary school age or younger can stay for free when sharing a bed. Breakfast is also free for them, but bedding and linens are not provided.

About parking lot

Q Can I reserve a parking lot?: We do not accept parking reservations. Parking is available on a first-come, first-served basis. Additionally, some large vehicles may incur a fee, and parking may be unavailable on certain dates. For details, please contact the front desk.

About Nearby Facilities & Access:

Q Are there convenience stores or drug stores nearby?

At the convenience store, Lawson is a 2-minute walk and Seven-Eleven is a 5-minute walk.

Please note that Lawson, which is a 2-minute walk, is not open 24 hours a day.

A Cosmos Drugstore is a 5-minute walk away and is open from 10:00 a.m. to 9:00 p.m.

Q How long does it take from Kitakyushu Airport?

About 20 minutes by car.

If you use the port liner, it will take about 15 minutes.

Q How long does it take from the nearest station, Kanda Station?: Approximately 10 minutes on foot.